Returns & Exchanges
At So Sandy Manufacturing and Trading, we strive for excellence in every product we deliver, but if you are not completely satisfied, we offer a 30-day return policy for unused items in their original packaging. Our goal is to ensure a seamless resolution for all our customers through a transparent and efficient exchange process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original condition and include all documentation, ensuring the RMA number is clearly marked on the exterior.
Ship the Item
Send your package via a tracked shipping service to our central warehouse address provided in your authorization email.
Inspection and Refund
Once our quality control team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing